Trust and Incidents: The Dynamic of Interpersonal Trust Between Patients and Practitioners by Katja Beitat (Paperback, 2015)
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- DescriptionTaking an interdisciplinary approach to conceptualise interpersonal trust between patients and medical practitioners, Katja Beitat introduces a unique model to describe the dynamics of trust building and deterioration with particular relevance to incidents in health care. Empirical findings from studies in Australia and Germany, the two systems focused on in this book, broadly support and expand the proposed dynamic model of trust. Specific communication, competence and care related aspects impact on the trust relationship between patients and practitioners which in return is considered essential for other trust relations in health care.
- Author BiographySince 2007 Katja Beitat has been working for the NSW Health Care Complaints Commission, an independent statutory body in Sydney/Australia. She completed her PhD thesis at the University of Leipzig/Germany and has been a visiting scholar at the Centre for Health Communication at the University of Technology, Sydney.
- Author(s)Katja Beitat
- PublisherSpringer Fachmedien Wiesbaden
- Date of Publication30/04/2015
- SubjectMedicine: General
- Place of PublicationWeisbaden
- Country of PublicationGermany
- ImprintSpringer VS
- Content Note24 black & white illustrations, 5 black & white tables, biography
- Weight579 g
- Width148 mm
- Height210 mm
- Spine25 mm
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