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The Art and Business of Speech Recognition: Creating the Noble Voice by Blade Kotelly, Gregory F. Udell, William L. Silber (Paperback, 2003)

Automated speech recognition (ASR) applications are poised to grow at a phemenal pace. These systems allow you to speak naturally on the phone, while a computer system both understands what you say and answers kwledgeably. We all increasingly experience such applications when we telephone airline or financial companies for information. Other industries experimenting with these systems include automotive, security, and consumer goods companies. The key to the success of these systems is the design and development of effective voice user interfaces (VUIs). This is both an art and a science that requires an understanding of language, user needs, business requirements, and digital techlogy. This book provides an overview of this emerging field. It explains, both for managers and developers/designers new to VUIs, what the issues, challenges, and opportunities are, and gives a clear sense of what a well-designed system requires. Using real-world examples from successful, large-scale systems, it shows how a good speech recognition system can save a company money, increase customer satisfaction, and even grow revenue.

Place of Publication
New Jersey
Spine
13mm
Content Note
Index
Author Biography
Blade Kotelly is the Creative Director of Interface Design for SpeechWorks International, a leading provider of automated speech-recognition software products and services. In addition to United Airlines, he has worked on applications for Apple Computer, E*TRADE, McKesson, Fidelity Investments IBG, FedEx, and others. A frequent conference speaker and university lecturer, Blade has had his work and ideas featured byThe New York Times, The Washington Post, The Wall Street Journal, the BBC, and National Public Radio. 0321154924AB12242002
Date of Publication
22/01/2003
Genre
Computing: Textbooks & Study Guides
Country of Publication
United States

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