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PayPal Customer Support

1800 073 263

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8am-6.30pm AEST Mon-Thur

8am-4pm AEST Fri-Sat

  • PayPal Buyer Protection is available for up to AU$20,000 on eBay.com.au. PayPal can cover the full value of an eligible purchase (including postage).
  • PayPal Seller Protection provides sellers with an unprecedented level of protection in the unlikely event of a claim or chargeback arising from a buyer dispute or an unauthorised payment (e.g. from a stolen credit card).

Check out PayPal’s tips for buyers and tips for sellers on how to transact securely online.

Visit the PayPal Security Centre for more information on security and protection.

Got a problem? Log a dispute in the PayPal online dispute console or contact us.

Protection for sellers

Protection type PayPal
Fraud prevention tools tick
Transaction screening tick
Keeps financial data secure tick
Dedicated dispute resolution team tick
Dedicated chargeback fighting team tick
Help with unwarranted chargebacks tick
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The PayPal security system

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Your sensitive financial information is securely stored by PayPal. Unlike bank or credit card transactions buyers and sellers don't have to share these details, reducing the likelihood of identity theft.
PayPal has a dedicated team of fraud-fighting professionals working around the clock to keep your transactions trouble-free.
PayPal’s advanced fraud detection systems offer protection in numerous ways that many other financial service providers don’t.

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Almost all listings on eBay.com.au now offer PayPal. This makes shopping on eBay.com.au even safer as most transactions are tracked through PayPal and there's no need to share financial details with strangers. Learn more about what's new on eBay.com.au.

A message from our lawyers

The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. eBay International (AG) Inc and eBay CS Vancouver Inc are authorised representatives ( numbers 308318 and 326597) of PayPal for the purpose of providing information about PayPal. eBay and PayPal are not acting as your agents, are not providing personal financial advice to you and do not take your individual circumstances into account in providing information about PayPal. You should consider the Product Disclosure Statement and Financial Services Guide before deciding to sign-up for or use the PayPal online payment service at https://www.PayPal.com.au

PayPal Buyer Protection and PayPal Seller Protection are also subject to the terms and conditions in PayPal's User Agreement, incorporating the Buyer Protection policy and Seller Protection policy which include details on eligibility criteria and the discretionary nature of the Policies.