When you make your purchase, the shipping method shown is a guideline minimum standard. We reserve the right to supply using an alternative carrier - but always at the same service level, or a superior one. We will never downgrade you from your selected service level. For example, 48hr courier service may substitute for Royal Mail 2nd Class, or 24hr courier service may substitute for Royal mail 1st Class. All our shipping services are tracked. Purchasing from us constitutes your acceptance of these terms.
If the delivery service selected or shown is "24hr Courier", this is the name of service we/you are using. It is not a guarantee of delivery in 24 hours. The Courier will aim to deliver your consignment on the next working day after despatch. Working days are classed both by eBay and couriers as Monday to Friday and do not include public holidays. Next working day delivery is not guaranteed by the courier, but they achieve it in the great majority (approximately 98%) of cases. Please remember that we ALWAYS despatch within our 'One Working Day' aim, (and usually within a few hours of your purchase), so we have done our absolute best to get your item(s) to you as speedily as possible. We are extremely efficient - but we are not the Courier and cannot be held responsible for their problems or errors. Also consider seasonal factors such as the heavier workload for couriers during the Christmas period and poor weather (snow, flooding etc.), whatever part of the country it is affecting. Your delivery may have to travel via a regional hub in another part of the UK before it reaches you.
Do not make special arrangements which rely on the courier delivering to you on the next working day as they do not guarantee that they will, and nor can we guarantee it on their behalf.
Be aware that ‘expected’ delivery times shown on the listing are put there by eBay, not by us. The delivery times eBay quote are not realistic. For example Royal Mail state that a 1st Class delivery will usually take one to two working days and can take longer. Ebay call 1st Class Royal Mail a ‘next day’ service which is not the case. We will always ship your order within one working day, but do be aware that the delivery time quoted by eBay is not accurate. Read the Royal Mail website for a guide to the time your delivery might take rather than believing eBay’s unrealistic delivery times. Purchasing from us constitutes your acceptance of these terms.
VAT at the current rate is charged on all transactions, but this is included in the listing price. You will receive a fully detailed VAT receipt with your goods.
We charge for post and packing at cost price, and include a very small contribution towards our effort. Packaging materials cost a lot of money, so we try to recycle as much as possible - this helps both to protect the environment and keep prices down to you the customer. Some buyers will receive their goods in new packaging, and others might not. So please don't be offended if you receive your goods in clean recycled packaging!
For ebay purchases we accept payment by PayPal only - it's quick and simple, and means you receive your item speedily.
Our customer services phone number is 01707 272686, and we are open during normal business hours.
When you make your purchase, the shipping method shown is a guideline minimum standard. We reserve the right to supply using an alternative carrier - but always at the same service level, or a superior one. We will never downgrade you from your selected service level. For example, 48hr courier service may substitute for Royal Mail 2nd Class, or 24hr courier service may substitute for Royal mail 1st Class. All our shipping services are tracked. Purchasing from us constitutes your acceptance of these terms.
If the delivery service selected or shown is "24hr Courier", this is the name of service we/you are using. It is not a guarantee of delivery in 24 hours. The Courier will aim to deliver your consignment on the next working day after despatch. Working days are classed both by eBay and couriers as Monday to Friday and do not include public holidays. Next working day delivery is not guaranteed by the courier, but they achieve it in the great majority (approximately 98%) of cases. Please remember that we ALWAYS despatch within our 'One Working Day' aim, (and usually within a few hours of your purchase), so we have done our absolute best to get your item(s) to you as speedily as possible. We are extremely efficient - but we are not the Courier and cannot be held responsible for their problems or errors. Also consider seasonal factors such as the heavier workload for couriers during the Christmas period and poor weather (snow, flooding etc.), whatever part of the country it is affecting. Your delivery may have to travel via a regional hub in another part of the UK before it reaches you.
Do not make special arrangements which rely on the courier delivering to you on the next working day as they do not guarantee that they will, and nor can we guarantee it on their behalf.
Be aware that ‘expected’ delivery times shown on the listing are put there by eBay, not by us. The delivery times eBay quote are not realistic. For example Royal Mail state that a 1st Class delivery will usually take one to two working days and can take longer. Ebay call 1st Class Royal Mail a ‘next day’ service which is not the case. We will always ship your order within one working day, but do be aware that the delivery time quoted by eBay is not accurate. Read the Royal Mail website for a guide to the time your delivery might take rather than believing eBay’s unrealistic delivery times. Purchasing from us constitutes your acceptance of these terms.
VAT at the current rate is charged on all transactions, but this is included in the listing price. You will receive a fully detailed VAT receipt with your goods.
We charge for post and packing at cost price, and include a very small contribution towards our effort. Packaging materials cost a lot of money, so we try to recycle as much as possible - this helps both to protect the environment and keep prices down to you the customer. Some buyers will receive their goods in new packaging, and others might not. So please don't be offended if you receive your goods in clean recycled packaging!
For ebay purchases we accept payment by PayPal only - it's quick and simple, and means you receive your item speedily.
Our customer services phone number is 01707 272686, and we are open during normal business hours.
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