flybuys on eBay

Frequently Asked Questions

 
Collecting pointsRedeeming points
 

How do I link my eBay and flybuys accounts?

  • If you’re registered on ebay.com.au and you have a flybuys account, simply link your accounts.
  • If you’re new to flybuys, join now. Once you’ve joined flybuys and linked your new account to eBay, you can start collecting points when you purchase eligible items and check out using PayPal or a credit card. You’ll receive your new flybuys card to your Australian address within 2 weeks.
  • If you’re new to eBay, join now.

How can I collect flybuys points on eBay?

Once you’ve linked your eBay and flybuys accounts, you’ll automatically collect flybuys points when you purchase eligible items on ebay.com.au and check out using PayPal or a credit card.

How many flybuys points can I collect by shopping on eBay?

  • You can collect 1 flybuys point for every $2 you spend on eligible eBay items when you check out using PayPal or a credit card.
    • Normally, there is a maximum of 5,000 points per transaction.
    • During special promotion periods, you may be able to collect more than 5,000 points in a single transaction.
    • Points are calculated on each eligible item purchased, excluding postage and any add-ons.

I forgot to link my flybuys card to my eBay account. Can I still collect flybuys points?

No. You must link your eBay and flybuys accounts before you can start collecting flybuys points.

Can I link my flybuys account to more than one eBay account?

No. You can only have one eBay account linked to your flybuys account at any one time.

Can I unlink my flybuys account from my eBay account?

Yes, you can unlink your flybuys account from your eBay account.

Is there anything on eBay I can’t collect points on?

There are some instances when you’re unable to collect flybuys points on eBay:

  • When selling goods or services on eBay (unless otherwise stated).
  • Items purchased in Excluded Categories or from Excluded Sellers as per the Terms and Conditions.

How can I check how many flybuys points I’ve collected on eBay?

Once you’ve linked your flybuys and eBay accounts, you’ll see a summary of the points you’ve collected on eBay and from other flybuys partners in your flybuys transaction history or in the activity section of the flybuys app.

When will my flybuys points show in my account?

Points collected on eBay will be displayed in your flybuys transaction history usually within 48 hours, but may take up to 30 days.

How are points calculated during special promotions?

  • To collect bonus points during promotion periods, you’ll need to activate the offer. No retrospective points will be given if the offer is activated after making the purchase.
  • You can view your breakdown of your points by checking your flybuys transaction history.

What happens if I return an item that I’ve collected flybuys points for?

If you receive a refund for any reason, the flybuys points you’ve collected will be deducted from your flybuys account within 30 days of the refund.

Who do I contact for help if my points aren’t adding up correctly?

You can check your flybuys points activity by viewing your flybuys transaction history.

Please allow up to 48 hours after your purchase date for the points to be shown.

If you think there’s been a mistake, please contact the flybuys service centre on 13 11 16 Monday to Friday 9am-7pm AEST.

Can I collect points using the eBay app?

Yes, you can collect flybuys points from eligible categories when using the eBay mobile app, as long as your eBay and flybuys accounts are linked and you check out using PayPal or a credit card.

Can I collect flybuys points when using eBay vouchers for my transactions?

Yes, even if you use eBay vouchers to pay for part or all of your transaction, you’ll collect flybuys points on the cost of each eligible item, excluding postage costs or any add-ons.

What information of mine will eBay and flybuys collect and use?

When you link your eBay and flybuys accounts, you are consenting to providing your information to both eBay and flybuys. Both eBay and flybuys will have certain rights with respect to your personal information and you should check eBay’s User Privacy Notice and the flybuys privacy policy to ensure you are familiar with the ways in which each of the organisations may hold and use your personal information.

Can I use my flybuys points on eBay?

Yes. Once your eBay and flybuys accounts are linked to collect points, you’ll be able to redeem your flybuys points for eBay vouchers. To use your flybuys points to shop on eBay:

  1. Redeem your points on flybuys for an eBay voucher. You can choose between vouchers for $10, $25, $50 and $100.
  2. Your eBay voucher will be emailed to you.
  3. Enter your voucher code in the Add vouchers section when checking out on eBay.

Can I use more than one voucher when checking out on eBay?

No, you can only redeem one voucher per transaction when checking out on ebay.com.au.

Is there anything I can’t use my voucher on?

You cannot use your voucher on:

  • postage or delivery charges; or
  • Items purchased in Excluded Categories or from Excluded Sellers as per the Terms and Conditions.

Where can I find my eBay voucher?

Your eBay voucher will be emailed to you once you redeem your points for a voucher on flybuys.

Can I cancel my voucher and get my flybuys points back?

No, flybuys points cannot be refunded once redeemed for a voucher.

What happens if I return items that I’ve purchased using my eBay voucher?

If you return items purchased using your voucher, we can only issue you a new voucher if you’ve returned all items from the transaction. Please contact customer service in order to receive a new voucher for returned items.