flybuys on eBay

flybuys on eBay Terms and Conditions

flybuys, Australia’s favourite loyalty program, has partnered with eBay for users to collect flybuys points on eligible items or convert flybuys points to a voucher to spend on items on ebay.com.au.

The below terms apply to eBay users who choose to participate in flybuys on eBay. Standard flybuys terms and conditions also apply. See flybuys T&Cs.

1. Collecting flybuys Points

To begin collecting flybuys points with eBay you must be a flybuys member. If you’re new to flybuys, join now. You must be an Australian resident aged 16 years or over to join flybuys.

You must have an ebay.com.au account, a flybuys account and link the two together. Once you link, you can then collect flybuys points every time you buy eligible items on ebay.com.au using PayPal or a credit card at checkout (all credit card payments must be processed by PayPal).

Points collected: 1 point per $2 spent on eligible items up to a maximum of 5,000 flybuys points per transaction.

Points collected for eBay Plus members: 1 point per $1 spent up to a maximum of 5,000 flybuys points per transaction. (See Plus T&Cs for more detail)

Points will not be awarded on any amount spent on postage or delivery charges or any other ancillary charges not included in the eligible item price.

If items are bought from sellers outside Australia, payment may be subject to a conversion rate.

Collected flybuys points will be credited to your flybuys account usually within 48 hours of paying for an eligible item, but may take up to 30 days.

1.1 Refunds

If you receive a refund for any reason on the purchased item, the awarded flybuys points will be reversed in your flybuys account, usually within 30 days of the refund.

1.2 Bonus Points offers

From time to time bonus point offers will be made available to you. You will first need to activate the offer, where applicable, following which you will be eligible to collect flybuys bonus points during the promotion period. No retrospective points will be given if the offer is activated after making the purchase, where applicable.

You will collect flybuys points and any bonus points (if a bonus points offer is activated) when you check out with PayPal or a credit card using your linked ebay.com.au and flybuys accounts (all credit card payments must be processed by PayPal).

There is no cash alternative and bonus point offers are not transferable. Bonus points are usually awarded to the linked flybuys account within 48 hours of paying for an eligible item, but may take up to 30 days from the date the item is purchased.

eBay reserves the right to change or cancel any bonus point promotions at any time, if and when eBay deems it to be necessary.

eBay’s decision is final in all cases and no communication will be entered into.

Please see bonus point offer terms and conditions for specific details on each promotion.

1.3 Exclusions

flybuys points cannot be collected on the following:

Excluded Categories: Services (316); Tobacciana (593) (except “Tobacciana > Lighters” (951)); Cars, Bikes, Boats (9,800); Tickets, Travel (11,730); Formula (20,403); Bullion (178,078); Gift Cards (184,609)

Excluded Sellers: woolworthssupermarkets; danmurphys_au; big-w-online; cellarmaster-wines; winemarket

In addition, eBay reserves the right to exclude other items, categories or sellers as may be necessary to comply with the law or its contractual obligations.

2. Redeeming points to use on eBay

In order to redeem flybuys points to be converted into eBay vouchers (“vouchers”) to use on eBay:

  • you need to have linked your eBay and flybuys accounts;
  • you need to log into your flybuys account to redeem your flybuys points for a voucher;
  • you can redeem points for vouchers of the following denominations: $10, $25, $50 and $100; and
  • you need at least 2,000 points to redeem your points for a voucher (for a $10 voucher). The maximum amount of points needed to redeem a voucher is 20,000 points (for a $100 voucher).

2.1 Using your eBay voucher

You can use your voucher when you check out on eBay with PayPal or a credit card.

Vouchers cannot be used to pay for postage or delivery charges.

Vouchers cannot be converted back into flybuys points, and cannot be cancelled once they are issued.

One voucher can be used per transaction for one-time use only. Any balance not used in your transaction will be forfeited and cannot be used for another transaction.

Multiple items can be purchased in one transaction (up to a maximum of 10 items per transaction).

You cannot use your voucher in conjunction with any other eBay coupon, voucher or redemption code.

2.2 Exclusions

Vouchers cannot be used for the following:

Excluded Categories: Services (316); Tobacciana (593) (except “Tobacciana > Lighters” (951)); Cars, Bikes, Boats (9,800); Tickets, Travel (11,730); Formula (20,403); Bullion (178,078); Gift Cards (184,609)

Excluded Sellers: woolworthssupermarkets; danmurphys_au; big-w-online; cellarmaster-wines; winemarket

In addition, eBay reserves the right to exclude other items, categories or sellers as may be necessary to comply with the law or its contractual obligations.

2.3 Refunds

  • If you return items purchased using your voucher, you will only be issued a new voucher if you return all items from the transaction. Please contact customer service in order to receive a new voucher for returned items.
  • The voucher expiry date will be extended by 30 days if the original voucher expiration date is less than 30 days from the date the return is processed. Otherwise, the expiry date will be the same date that was sent with the original voucher.
  • In the case of a partial refund, the voucher cannot be re-issued and points will not be returned.

2.4 Expiry date

Vouchers will expire on the date as notified to you when you receive your voucher.

3. Rights and liabilities

eBay and flybuys reserve the right to withdraw at any time any flybuys points or eBay vouchers that were granted:

  • not in accordance with these terms and conditions;
  • in the case of any fraudulent, unfair or untoward activity or where users have not acted in good faith;
  • where users provided false information, conspired with others to gain an unfair advantage or have otherwise been involved in any way in manipulating, interfering or tampering with the conduct of this offer;
  • in error; or
  • in cases where the purchase price was refunded for any reason.

eBay and flybuys reserve the right at any time to withhold, delay issuing, and deduct flybuys points or eBay vouchers where reasonable.

eBay reserves the right to withdraw offering you the opportunity to convert flybuys points into eBay vouchers without notice. In the event that eBay withdraws this feature, any vouchers already issued shall remain valid until their expiry date.

To the extent permitted by law, eBay will not be responsible for any loss incurred by you in collecting, redeeming flybuys points or using your eBay voucher, or for any costs, damages, accident, delay, technical malfunction, injury, expense, or inconvenience that may arise in connection with collecting, redeeming flybuys points or using your eBay voucher as part of this offer.

eBay reserves the right to vary the terms and conditions of the offer at its reasonable discretion by publishing revised terms on ebay.com.au.

4. General

The parties submit to the non-exclusive jurisdiction of the courts of the state of New South Wales.

There is no cash alternative for this offer and offers are not transferrable.