2 min article

Managing your contact information

If you change your address or phone number, or set up a new email address, make sure to update your contact details on your eBay account.

Keeping your contact details up to date is important so that we can get in touch with you with information about your account. It also helps to protect your account.

Change your registered email address

We'll send you notifications on all of your account activity to your registered email address, so it's important to keep it up to date.

If you need to change your registered email address, select the button below or follow these instructions:

  1. In My eBay, go to Account and select Personal information - opens in new window or tab.
  2. Go to the Email and Contact Information section.
  3. Select Edit beside Registered email address, then enter your new email address.
  4. Enter the verification code and select Continue.
  5. Check your inbox for an email from us. Follow the instructions to verify your new address.
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If you can't find the confirmation email, check that you entered your new email address correctly. Also check your spam folder.

Tip
If you have a PayPal account, you should update your contact information there too.

Change your address

To change your primary address, select the button below or follow these instructions:

  1. In My eBay, go to Account and select Personal information - opens in new window or tab.
  2. In the Email and Contact Information section, select Edit next to Registered name, address and phone number.
  3. Enter your new address.
  4. Review your changes and select Update.
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Change your phone number

To change your phone number, select the button below or follow these instructions:

  1. In My eBay, go to Account and select Personal information - opens in new window or tab.
  2. In the Email and Contact Information section, select Edit next to Registered name, address and phone number.
  3. On the Registration information page, select Edit beside your phone number.
  4. Enter your new phone number and select Confirm.
  5. We'll send you a PIN code by SMS. Enter the PIN you received and select Continue to finish updating your phone number.
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How to share your phone number with buyers

If you're a seller, you can opt in to make your phone number available to buyers so they can contact you by phone before and/or after they’ve bought from you. Here’s how to opt in:

  1. Go to Account and select Manage communications with buyers - opens in new window or tab.
  2. Find Share your phone number. If Yes is showing, you're opted in and buyers can see your phone number. If No is showing, select Edit.
  3. On the Manage your buyers' questions page, select Share your phone number. You can choose to show your number before and after a purchase, or only after a purchase.
  4. Select Submit. You're now opted in and buyers can access your phone number.

When you're opted in, buyers can find your phone number in 3 places on eBay:

  • If the buyer selects Other on the Find answers page when they choose Contact seller, they see an option to view your phone number
  • If the buyer continues to the contact form from the Find answers page, they see an option to view your phone number at the bottom of the page
  • If your buyer responds to an email you sent them, they see an option to view your phone number at the bottom of the page

Requesting your personal data

You can request a copy of the data we hold about you at any time through your eBay account. It'll usually take a few days for the report to be available to download after you submit your request.

To submit a request from your eBay account:

  1. In My eBay, go to Account and select Personal information - opens in new window or tab.
  2. Under Your eBay Data, click Edit.
  3. Follow the instructions to request your personal information.

If you don't have an eBay account, you can submit a request for a copy of your data. eBay is required to verify the identity of everyone to whom we release personal information. Please include your first name, last name, country of residence, and the email address you used for any guest transactions you have made. Before fulfilling your data request, we'll ask you for proof of identity (POI) and proof of address (POA) to ensure that we are only releasing personal information to authorised parties.

The POI/POA you provide will be used solely for the purpose of identity verification related to this transaction (i.e. the release of personal information), and will be processed and stored in accordance with our User Privacy Notice.

Keep your contact information, including registered email address, phone number and address, up to date so we can get in touch if we've got important information for you.

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