3 min article

Grocery shopping on eBay

You can shop for a wide range of pantry and household essentials on eBay, including food, drinks, baby items, personal care, cleaning products and pet supplies. Buyers in selected metropolitan areas can also shop with Coles on eBay and have groceries delivered.

eBay and Coles are trialling new delivery options. From 26 September 2019, you need to ensure that you are home when your Coles order is delivered. Coles on eBay orders will be delivered to your kitchen bench instead of being left unattended.

You can easily change your delivery day/time to one that's convenient for you. Simply follow the instructions in the email you receive from Coles after placing your order.

Buying everyday essentials on eBay

Shopping for pantry and household essentials is just like buying any other item on eBay. Make sure you check the seller's item description, postage options and returns policies. Listings will also indicate whether the item qualifies for programs such as eBay Plus, eBay Guaranteed Delivery or Click & Collect.

Shop Everyday Essentials - opens in new window or tab
 

Shopping with Coles on eBay

If you live in selected areas of metropolitan Sydney, Melbourne, Brisbane, Adelaide or Perth, you can shop with Coles on eBay and have your groceries delivered to your kitchen bench within 3-5 days. Coles delivery costs $10 for all orders, but eBay Plus members enjoy free delivery on orders over $49.

Shop with Coles on eBay - opens in new window or tab

Tip
If you've ordered from Coles on eBay before, you can quickly find those items again by selecting the Previously purchased filter on the left side.

Note: Some products aren't yet available, such as eggs or weighed produce.

 

Placing a Coles order

Shopping with Coles on eBay is easy. Simply add the groceries you want to your cart and when you've finished shopping, select Proceed to checkout. You can pay with PayPal, a credit or debit card, or an eBay gift card or voucher. If you want to collect flybuys points, make sure you link your eBay and flybuys accounts before going to checkout.

Tips for ordering:

  • At the moment, shopping with Coles is only available to buyers living in selected areas of metropolitan Sydney, Melbourne, Brisbane, Adelaide and Perth. Orders with a delivery address outside these areas will be cancelled. If you change your delivery address at checkout, please ensure that it's not one of the excluded postcodes below.
  • Substitutions aren't available for Coles grocery orders on eBay at this time. If something you've ordered is out of stock, you'll receive a refund for that item.
  • You'll need to be home for delivery. You can't book th delivery time at checkout, but you can change it after you've placed your order.
  • If there's anything you want to make the delivery driver aware of regarding access to your property, you can add a short note at checkout. Unfortunately, Coles can't accommodate any other types of special request at this time.

Excluded postcodes

There are some areas where we can't deliver yet. To avoid having your order cancelled, please check that your delivery address isn't in one of the excluded areas below.

Excluded Sydney metro postcodes:
1021, 1022, 1025, 1026, 1027, 1028, 1029, 1030, 1045, 1100, 1101, 1117, 1118, 1120, 1121, 1123, 1124, 1125, 1128, 1129, 1135, 1136, 1140, 1141, 1142, 1155, 1161, 1169, 1170, 1171, 1172, 1173, 1174, 1176, 1177, 1186, 1190, 1201, 1205, 1207, 1215, 1220, 1225, 1230, 1231, 1235, 1239, 1240, 1291, 1300, 1314, 1335, 1340, 1350, 1355, 1360, 1401, 1419, 1420, 1435, 1440, 1445, 1450, 1455, 1460, 1465, 1466, 1470, 1475, 1480, 1481, 1484, 1485, 1490, 1493, 1495, 1499, 1515, 1560, 1565, 1570, 1585, 1590, 1595, 1602, 1630, 1635, 1640, 1655, 1660, 1670, 1675, 1680, 1685, 1700, 1710, 1715, 1730, 1750, 1755, 1765, 1781, 1790, 1800, 1805, 1811, 1825, 1831, 1835, 1851, 1860, 1871, 1875, 1885, 1890, 1891, 2001, 2002, 2004, 2006, 2012, 2052, 2055, 2057, 2058, 2059, 2091, 2109, 2123, 2124, 2128, 2129, 2139, 2252, 2520, 2522, 2751, 2755, 2775, 2890

Excluded Melbourne metro postcodes:
3001, 3010, 3045, 3050, 3086, 3164, 3176, 3430, 3432, 3433, 3435, 3751, 3753, 3760, 3761, 3762, 3763, 3778, 3779, 3781, 3782, 3783, 3785, 3795, 3797, 3799, 3800, 3920, 8001, 8002, 8003, 8004, 8005, 8006, 8007, 8008, 8009, 8010, 8011, 8012, 8045, 8051, 8066, 8069, 8070, 8071, 8102, 8107, 8111, 8120, 8205, 8511

Excluded Brisbane metro postcodes:
4001, 4002, 4003, 4004, 4025, 4029, 4072, 4183, 4184, 4219, 4222, 4229, 4230, 4287, 4515, 4521, 9000, 9001, 9002, 9005, 9007, 9009, 9010, 9013, 9015, 9464, 9726

Excluded Adelaide metro postcodes:
5001, 5005, 5071, 5800, 5810, 5839, 5942, 5950

Excluded Perth metro postcodes:
6001, 6043, 6044, 6161, 6182, 6213, 6800, 6809, 6827, 6830, 6831, 6837, 6838, 6839, 6840, 6841, 6842, 6843, 6844, 6845, 6846, 6847, 6848, 6849, 6850, 6865, 6872, 6892, 6900, 6901, 6902, 6903, 6904, 6905, 6906, 6907, 6909, 6910, 6911, 6912, 6913, 6914, 6915, 6916, 6917, 6918, 6919, 6920, 6921, 6922, 6923, 6924, 6925, 6926, 6929, 6931, 6932, 6933, 6934, 6935, 6936, 6939, 6941, 6942, 6943, 6944, 6945, 6946, 6947, 6951, 6952, 6953, 6954, 6955, 6956, 6957, 6958, 6959, 6960, 6961, 6963, 6964, 6965, 6966, 6967, 6968, 6969, 6970, 6979, 6981, 6982, 6983, 6984, 6985, 6986, 6987, 6988, 6989, 6990, 6991, 6992, 6997

 

Coles order delivery

Coles deliver seven days a week, and you'll normally receive your order within 3-5 days. Deliveries are brought to your kitchen bench, so you'll need to be home for delivery.

  • Once you place an order: Coles will email you with the scheduled delivery date and time. If that time doesn't suit you, you can change it using the link in the email.
  • When your order's ready: eBay will send you an email which contains a link to your tax invoice. If any items weren't able to be delivered, it'll be shown on this invoice and you'll receive a refund for those items.
  • When your order's delivered: Please ensure you are home at the scheduled delivery time.

Tip
You can change your delivery time more than once, but you can only change it up until the day before delivery. The cut-off time to change it is shown in the email you receive from Coles with your delivery time.

At the moment, it's not possible to select in-store pickup.

 

FAQ about shopping with Coles

Will I pay the same for Coles groceries on eBay as I would in store?

Prices for some products on the Coles website or in store differ from state to state based on local supply and special offers.

On eBay, product prices will be consistent nationally, which means you may see slightly different prices on eBay compared to your local pricing.

All Coles "Own Brand" products will be the same price on eBay as they are in store.

If products are on special at Coles supermarkets, will it be the same on eBay?

Promotions and sales can differ from state to state, so only national promotions will be offered on eBay. We also run exclusive eBay-only promotions that aren't available in store.

Is there a minimum or maximum order amount?

There's no minimum or maximum order amount for Coles groceries on eBay.

However, currently you can only check out up to 40 different items at a time on eBay (3x quantity counts as 1 item). If you're buying more than that, you'll need to split it into two separate orders. You don't have to delete items from your cart – just select Save for later.

Weekly specials are limited to 5 per customer.

When will my groceries be delivered?

You'll normally receive your order within 3-5 days, and you can easily change your delivery day/time to one that's convenient for you. Simply follow the instructions in the email you receive from Coles after placing your order. Orders are delivered seven days a week.

Do I need to be home for delivery?

Deliveries are brought to your kitchen bench, so you need to be home. You can change the delivery time to one that suits you after you've placed your order.

Do I need to do anything to prepare for delivery?

Please ensure that the Coles team can access your property and bring your order in safely. This means clearing a safe path, providing adequate lighting (for evening deliveries) and securing dogs or other animals.

Can I request plastic-free delivery?

Your order will be delivered packed in Coles Better Bags, which are reusable or can be recycled at your local Coles store. (There's no additional charge for the Coles Better Bags on eBay orders.)

At this time, we can't offer delivery in crates or weighed (unpackaged) fresh produce for Coles orders on eBay.

Can I go into a Coles supermarket to return an item or organise a refund?

If you have any queries or problems with your order, please see the information below. You'll need to report it through the eBay website or call Coles Customer Service on 1800 455 400 for assistance, rather than going into a store.

 

Problems with a Coles order

I need to cancel my order

You can't cancel your Coles order once you've placed it. If you want to want to return something after your order's been delivered, please get in touch with Coles Customer Service on 1800 455 400.

I want to change my order

You can't change your Coles order once you've placed it. If you want to want to return an item after your order's been delivered, please get in touch with Coles Customer Service on 1800 455 400.

I didn't receive my order

Please double-check the email Coles sent you with the scheduled delivery date and time.

If delivery is overdue, please get in touch with Coles Customer Service on 1800 455 400.

An item was missing from my order

If something's missing, first check your tax invoice to make sure it was included in your order and available for delivery. You'll find a link to your tax invoice in the "Order update" email that we sent you when your order was ready for delivery.

If a product you ordered was unavailable, you'll receive a refund within 3-5 days. Coles currently can't offer substitutions for eBay orders.

If something's missing and it wasn't listed as out of stock on your invoice, please report the item that hasn't arrived.

I got the wrong item

If an incorrect item was delivered, please get in touch with Coles Customer Service on 1800 455 400 for assistance.

An item in my order was damaged

If one of the items in your order was damaged, please get in touch with Coles Customer Service on 1800 455 400 for assistance.

You can buy a wide range of everyday household essentials on eBay.com.au. Buyers in selected areas can shop with Coles on eBay and have groceries delivered.

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