Most transactions on eBay go smoothly, but if your item arrives damaged or faulty, you can return it.
To make sure eBay is a safe marketplace for our members, we’ve made it easy for buyers to report listings that may violate our policies. Additionally, if you have an issue with a seller, you can let us know and we’ll look into it, too.
When to report an item
How to report an item
You can report an item by following these steps:
- Go to the listing and choose Report item, which you'll find next to the description and postage and payment options
- Select the reason from the dropdown menu, then Continue
- On the next page, fill in any extra information, and select Send
You can find out what items can't be listed on eBay in our Prohibited items policy.
How and when to report an issue with a seller
You can report an issue with a seller if:
- They offer to sell you a listed item outside of eBay
- You suspect them of shill bidding to increase an item's price
- You don't believe the seller is who they claim to be
- You suspect the seller is under the age of 18
- They sent threatening messages or used abusive or vulgar language
- They published another member's contact information
If you need to report an issue with a seller for any of these reasons, please contact us.
If you think a listing violates one of our policies – if it infringes on someone else’s copyright or if its sale is prohibited on our site, for example – you can report it to us.
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