To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee.
Most eBay purchases go smoothly, but if an item that you ordered hasn't arrived, let the seller know by opening an 'item not received' request.
If your item has arrived, but there's something wrong with it, or it doesn't match the description in the original eBay listing, you can return it. Many sellers will also be willing to accept returns if you've changed your mind. Whatever your reason for the return, the first step is to open a return request.
You can find out how to open a request, and what happens after that, in our detailed guides below.
Once you open a return or 'item not received' request, sellers have 3 business days to respond. If you can't come to an agreement with the seller, we're always ready to step in and help.
Discover what to do when an item you've paid for doesn't arrive.Returning an item
Find out what you need to do if you want to return an item you've bought on eBay.Return postage
Learn more about return postage, tracking and labels.Returning items you bought as a guest
Discover all you need to know about returning an item you bought as a guest on eBay.Appealing a decision as a buyer
Find out how to appeal a decision on your case.
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