2 min overview
Returns and refunds for buyers

When buying on eBay, you're protected by the eBay Money Back Guarantee. For most items, if your order doesn't arrive or is faulty or damaged, you'll get your money back or a replacement.

Most eBay purchases go smoothly, but if an item that you ordered hasn't arrived, let the seller know by opening an 'item not received' request.

If your item has arrived, but there's something wrong with it, or it doesn't match the description in the original eBay listing, you can return it. Many sellers will also be willing to accept returns if you've changed your mind. Whatever your reason for the return, the first step is to open a return request.

You can find out how to open a request, and what happens after that, in our detailed guides below.

Once you open a return or 'item not received' request, sellers have 3 business days to respond. If you can't come to an agreement with the seller, we're always ready to step in and help.

Reporting an item you didn't receive

Discover what to do when an item you've paid for doesn't arrive.

Returning an item

Find out what you need to do if you want to return an item you've bought on eBay.

Return postage

Learn more about return postage, tracking and labels.

Returning items you bought as a guest

Discover all you need to know about returning an item you bought as a guest on eBay.

Appealing a decision as a buyer

Find out how to appeal a decision on your case.

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