Most transactions on eBay go smoothly, but if your item arrives damaged or faulty, you can return it to the seller and get a full refund. If you've changed your mind about the purchase, the seller's return policy determines whether or not they'll accept your return request.
Who pays for return postage – you or the seller – depends on the reason you're returning the item and the seller's return policy.
Sellers are responsible for return postage if the item doesn't match the listing description, or arrived damaged or faulty.
If you changed your mind, some sellers offer free returns but usually you'll be responsible for return postage – check the seller's return policy in the listing.
Once the seller has accepted your return request, you'll be asked to send the item back.
If the seller is covering return postage
The seller may provide you with a return postage label, or contact you to make other arrangements such as returning the item to their store or reimbursing you for return postage.
You don't need a special printer or self-adhesive labels when printing return postage labels. Simply print the label on normal paper and tape it to the package. Make sure the barcode is clear so the carrier can scan it easily.
If you're covering return postage
Send the item back with your preferred postal carrier. Make sure you use a service that provides tracking information.
For a quick and convenient returns option, buy and print a return postage label with ParcelPoint - opens in new window or tab and drop off your parcel when it suits you.
Adding return tracking details
Once you send the item back, upload the tracking details to the return request. Here's how:
- Go to the return request in My eBay.
- Select the postal carrier from the dropdown list. If you select 'Other', enter the carrier name.
- Enter the tracking number
- Select Mark as sent.
This lets the seller know the item's on its way and also means that eBay can see the progress of the return in case we're asked to step in.
When returning an item, use a carrier that provides tracking and upload the details to the return request.
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