Frequently Asked Questions
The information we get from cookies allows us to personalise some of our pages for you, such as the homepage. Cookies also help us understand our traffic so we can improve the performance of our site.
How long do cookies last?
Some cookies remain on your device for as long as your browser or app is active – this is called a "session". Other cookies stay longer – these are called "persistent".
Do I have to accept cookies?
No, you're free to block, delete or disable cookies and other related technologies that collect information about your activity. You can manage your cookie preferences in your browser or device setting.
Is my information safe?
Absolutely. We take the security of our members' information very seriously, and have strict measures in place to prevent unauthorised access to it. We ensure that only eBay and our trusted service providers have access to any cookie information.
Read our full policy
User Cookie Notice overview
Cookies, web beacons and similar technologies
This page is designed to help you understand more about these technologies and our use of them on our sites and in our services, applications and tools. Below is a summary of a few key things you should know about our use of such technologies. You can review the contents of our full User Cookie Notice below.
Where possible, security measures are set in place to prevent unauthorised access to our cookies and similar technologies. A unique identifier ensures that only we and/or our authorised service providers have access to cookie data.
Service providers are companies that help us with various aspects of our business, such as site operations, services, applications, advertisements and tools. We use some authorised service providers to help us to serve you relevant ads on our services and other places on the internet. These service providers may also place cookies on your device via our services (third party cookies). They may also collect information that helps them identify your device, such as IP-address, ID for Advertising (IDFA), or other unique or device identifiers.
What are cookies, web beacons and similar technologies?
Like most sites, we use technologies that are essentially small data files placed on your computer, tablet, mobile phone or other devices (referred to collectively as a "device") that allow us to record certain pieces of information whenever you visit or interact with our sites, services, applications, messaging and tools, and to recognise you across devices.
The specific names and types of the cookies, web beacons, unique identifiers, and similar technologies we use to collect information (e.g. about the pages you view, the links you click, and other actions you take on our Services, within our advertising or email content) may change from time to time. In order to help you better understand this policy and our use of such technologies we have provided the following limited terminology and definitions:
- Cookies – Small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognise a particular device or browser. There are several types of cookies:
- Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session.
- Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.
- First-party cookies are set by the site you are visiting.
- Third-party cookies are set by a third party site separate from the site you are visiting.
- Web beacons – Small graphic images (also known as "pixel tags" or "clear GIFs") that may be included on our sites, services, applications, messaging and tools, that typically work in conjunction with cookies to identify our users and user behaviour.
- Similar technologies – Technologies that store information in your browser or device utilising local shared objects or local storage, such as flash cookies, HTML 5 cookies and other web application software methods. These technologies can operate across all of your browsers, and in some instances may not be fully managed by your browser and may require management directly through your installed applications or device. We do not use these technologies for storing information to target advertising to you on or off our sites.
We may use the terms "cookies" or "similar technologies" interchangeably in our policies to refer to all technologies that we may use to store data in your browser or device or that collect information or help us identify you in the manner described above.
We offer certain site features, services, applications and tools that are available only through the use of these technologies. You are always free to block, delete or disable these technologies if your browser, installed application or device so permits. However, if you decline cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications or tools. You may also be required to re-enter your password more frequently during your browsing session. For more information on how you can block, delete or disable these technologies, please review your browser or device settings.
Generally, these technologies allow our sites, services, applications and tools to store relevant information in your browser or device and later read that information in order to identify you to our servers or internal systems. Where applicable, we protect our cookies and other similar technologies to help ensure that only we and/or our authorised service providers can interpret them by assigning them a unique identifier that is designed for interpretation only by us. We do not store any of your personal information on any of our cookies or other similar technologies.
Any personal information that we collect and store through use of these technologies is first obtained through notice and consent: We obtain your consent by providing you with transparent notice of use of the technologies and, to the extent described herein, providing you with the opportunity to make a choice to disable these technologies.
Our uses of such technologies fall into the following general categories:
- Advertising or Targeting-Related. We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to your interests, on our sites or on third party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that have been delivered to you, such as whether you have clicked on an advertisement.
We offer you the ability to opt-out of our use of first-party advertising-related cookies through our Ad Choice program. To opt-out of the use of third-party advertising-related cookies and web beacons, see the section 'Ad Networks and Exchanges operated by authorised third parties' below. European Economic Area (EEA) residents only can also manage their advertising and related preferences here - opens in new window or tab. Opting out of our first-party advertising-related cookies, or out of third-party advertising-related cookies and web beacons as described below, does not necessarily mean that you will not see our advertising - only that this advertising will not be targeted to you through the use of first-party or third-party cookies, web beacons or related technologies.
If you would like to opt-out of all other types of technologies we employ on our sites, services, applications, or tools, you may do so by blocking, deleting, or disabling them as your browser or device permits.
Use of these technologies by authorised third-party service providers
We may work with third-party companies, commonly known as service providers, who are authorised to place third-party cookies, web beacons or similar technologies for storing information on our sites or in our services, applications and tools with our permission. These service providers help us to provide you with a better, faster and safer experience.
With the exception of the use of such technologies by our service providers or other authorised third parties, we do not permit any third-party content on sites (such as item listings, member-to-member communications, classified listings, comments, reviews, etc.) to include or utilise any cookies, web beacons, local storage or similar technologies for tracking purposes or to collect your personal information for their own purposes. If you believe a listing or other third-party content might be collecting personal information or using tracking technologies on one of our sites, please report it to spam@eBay.com.
Ad networks and exchanges operated by authorised third parties
For more information on third-party advertising-related cookies and how to opt out of them, please visit one of the following third party websites:
- http://www.youronlinechoices.eu - opens in new window or tab
- http://www.aboutads.info/choices - opens in new window or tab (only available in English)
- http://www.networkadvertising.org/choices - opens in new window or tab (only available in English)