Buyers and sellers aren't allowed to use information they've obtained on eBay to contact each other to buy or sell off eBay. Sellers who listed an item on eBay must pay all fees for the eBay services they've used, even if the sale is completed off eBay (such as cash on delivery, pay on pickup, or paid by cheque or money order).
If a seller or buyer asks you to complete a transaction outside of eBay, please contact us.
Frequently Asked Questions
I called someone who has bought from me on eBay in the past about an item I'm listing. Can I cancel my listing and sell to them?
No, it's against our policy to use member contact information to contact a buyer about buying outside of eBay.
I paid for my item with cash but now I can't find the sale in my Purchase history. Am I covered by the eBay Money Back Guarantee?
If you didn't complete the purchase on eBay then it won't show up in your Purchase history, and you aren't covered by the eBay Money Back Guarantee. Always complete your transactions on eBay to ensure you're covered by our protection policies. If a seller asks you to complete a transaction in another way, please contact us.
My seller offers Best Offer. Does that mean we're completing the transaction outside of eBay?
No, you’re not completing the transaction outside eBay when you make a Best Offer. Best Offer transactions are negotiated using eBay channels and are completed on eBay.
Read our full policy
Offers to buy or sell outside eBay policy overview
We don't allow our members to use eBay to contact each other to make offers to buy or sell items outside of eBay. Also, members can't use information obtained from eBay or any eBay systems to contact each other about buying or selling outside of eBay.
Sellers are liable for fees arising out of all sales made using some or all eBay services, even if sales terms are finalised or payment is made outside of eBay.
Sellers are also liable for final value fees if they offer or reference their contact information, or ask for a buyer's contact information, in the context of buying or selling outside of eBay.
If you receive an offer to buy or sell outside eBay, please report it.
Make sure you follow these guidelines. If you don't, you may be subject to a range of actions. We may limit, restrict or suspend you from buying, selling or using site features. All of your listings may be removed, displayed lower or not shown in search results, without refunding any or all applicable fees. You may also forfeit special account status and any discounts. You may be subject to the application of fees and recovery of our expenses in policy monitoring and enforcement.
What are the guidelines?Allowed
- Sellers can end a listing early in order to sell an item at the current bid price to the high bidder.
- Bidders can ask sellers to end a listing early and sell at the current bid price, but sellers don't have to honour the request.
- Sellers can use eBay's private offer feature to send a customised offer within eBay Messages to a specific buyer for an active fixed price listing.
- When selling an item with a fixed price, sellers can list with the Best Offer option, which gives buyers a chance to negotiate the price with the seller.
Some examples of activities that aren't allowed include:
- Using member contact information obtained from eBay or using any eBay system to offer to sell any item outside of eBay.
- Posting or displaying contact information in a listing, including email, phone number and mailing address, without the permission of eBay or except as required by law.
- Cancelling a listing to sell to a buyer who found the item on eBay.
- Ending an auction-style listing early to sell the item to the winning bidder at a price higher than the current bid.
- Including, requesting, offering, or referencing contact information or an offer to buy or sell an item outside of eBay within a listing, Best Offer, email message or other communication with an eBay user or any other place on the eBay site.
- Offering to sell an item to a non-winning bidder without using Second Chance Offer or a private offer.
- Referring to or promoting your personal website (including links to home page web addresses that promote websites outside of eBay), sales outside of eBay, or other businesses in your listing page or in communications with another eBay member.
How to tell if you're buying or selling on eBay
The best way to tell if you're actually transacting on eBay is:
- Open a new browser and type www.ebay.com.au.
- Click My eBay at the top of the page and sign in.
- Check to see that the listing you've bid on, bought, or sold appears in the Purchase history or Sell sections.
If your transaction doesn't show up in My eBay, then you didn't buy or sell the item on eBay.
How to report a possible fraudulent transaction
If you bought or sold an item outside of eBay and believe you were defrauded, please report it to us by using one of these links:
We also encourage you to do the following:
- Contact local law enforcement.
- Contact the payment service you used (if applicable).
- Contact your credit card company (if applicable). Most companies protect against online fraud or misrepresentation.
- Report it to the Australian Competition and Consumer Commission (SCAMwatch).
- Contact the postal carrier.
Why does eBay have this policy?
Offers to buy or sell outside of eBay are a potential fraud risk for both buyers and sellers. Transactions outside of eBay are not eligible for our features and services, including our Feedback system, requests for a member's contact information and/or buyer resolution and buyer protection programs such as eBay Money Back Guarantee. Additionally, these offers may be an attempt to avoid eBay fees. This is unfair to other sellers and violates our policies.