Contacting another eBay member to discuss moving a purchase off eBay exposes both the buyer and seller to the risk of fraud. It also means both buyer and seller are not covered by our protection programs.
What is the policy?
Buyers and sellers can’t:
- Engage in any action with a user on the site designed to complete or facilitate a transaction outside of eBay
- Share or request direct contact information prior to completing a sale
- Exception: Sellers may opt to provide their phone number as part of the Ask a Seller a Question (ASQ) function to facilitate a sale on eBay
- In any communications with another eBay member, refer to or promote external websites that facilitate sales outside of eBay or other businesses
- Use any user information to contact another member to buy or sell off eBay
- List an item and then offer additional identical or related items for sale outside of eBay
- Offer catalogs or other items that are used to order items directly outside of eBay
- Host item descriptions or images outside of eBay
Buyers and sellers should:
- Complete purchases on eBay in order to be covered by eBay protections and eBay Money Back Guarantee. Confirmation of a completed transaction on eBay can be obtained by:
- Using the eBay checkout to complete the purchase
- Viewing the purchase in purchase or sales history
- Use Best Offer transactions to accept offers for items and negotiate a price
- Use the Private Offer feature to send a customised offer within Messages to sell to a specific buyer
Activity that doesn't follow eBay policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, blocking some or all of your messages/communication with other members, lowering seller rating, buying or selling restrictions, account suspension, application of fees, and recovery of expenses for policy monitoring and enforcement. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.
Watch the video series about our policy on offers to buy or sell outside of eBay:
- Part 1: What is the policy? - opens in new window or tab
- Part 2: What happens if you breach the policy - opens in new window or tab
- Part 3: Best practice guidelines for communicating with other users - opens in new window or tab
If you receive an offer to buy or sell outside of eBay, please report it.
Why does eBay have this policy?
Offers to buy or sell outside of eBay are a potential fraud risk for both buyers and sellers. Transactions conducted outside of eBay are not eligible for eBay protection programs and the eBay Money Back Guarantee. Additionally, eBay has invested a great deal to connect interested buyers with great sellers and we want to participate in ongoing transactions with them.