15 min article

Item condition by category

Being clear and accurate about your item's condition is key to a successful transaction. On the listing form, you can choose from one of several preset item condition options, which vary depending on the category that you list your item in.

Find out what each item condition means in a particular category by reading our list below.

Here's why it's important to select an appropriate item condition for all of your items:

  • Buyers know whether they're getting something new, something used, or something in between. This helps avoid returns.
  • In certain categories on eBay, all listings for the same product are grouped together based on the eBay catalogue. This makes it easier for buyers to find the specific product they want, and then narrow their search based on the item condition.
  • Selecting the right item condition helps ensure you're following our selling practices policy.

From late February, we'll be changing the item condition New: Never Used to Opened - never used in a number of categories. Please check the lists below for more details.

We'll automatically update any affected listings, but you may need to review them to ensure that the selected item condition is still suitable and that your item is described appropriately.

 

Alcohol & Food

  • New: A brand-new, unused, unopened, undamaged item. See the seller's listing for full details.

Baby; Health & Beauty; Sporting Goods

  • New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. See the seller's listing for full details.
  • New: Never Used A new, unused item with absolutely no signs of wear. The item may be missing the original packaging, or in the original packaging but not sealed. The item may be a factory second or a new, unused item with defects. Please see the seller's listing for full details and description of any imperfections.
    • From late February, in Baby and Health & Beauty categories, this will change to:
      Opened - never used: An item in excellent, new condition with no wear. The item may be missing the original packaging or protective wrapping, or may be in the original packaging but not sealed. The item includes original accessories. The item may be a factory second (i.e. it has a small flaw that does not affect the operation of the item such as a scratch or dent). See the seller's listing for full details and description.
  • Used: An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller's listing for full details and description of any imperfections.
  • For parts or not working: An item that does not function as intended and is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. See the seller's listing for full details.

Books

  • Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See the seller's listing for full details.
  • Like New: A book that looks new but has been read. Cover has no visible wear, and the dust jacket (if applicable) is included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May have very minimal identifying marks on the inside cover. Very minimal wear and tear. See the seller’s listing for full details and description of any imperfections.
  • Very Good: A book that does not look new and has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May have very minimal identifying marks on the inside cover. Very minimal wear and tear. See the seller’s listing for full details and description of any imperfections.
  • Good: A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages. See the seller’s listing for full details and description of any imperfections.
  • Acceptable: A book with obvious wear. May have some damage to the cover but integrity still intact. The binding may be slightly damaged but integrity is still intact. Possible writing in margins, possible underlining and highlighting of text, but no missing pages or anything that would compromise the legibility or understanding of the text. See the seller’s listing for full details and description of any imperfections.

Clothing, Shoes, Accessories: Clothing and accessories; Jewellery & Watches

  • New with tags: A brand-new, unused, and unworn item in the original packaging (such as the original box or bag) and/or with the original tags attached.
  • New without tags: A brand-new, unused, and unworn item that is not in original retail packaging or may be missing original retail packaging materials (such as the original box or bag). The original tags may not be attached.
  • New with defects: A brand-new, unused, and unworn item. Possible cosmetic imperfections range from natural colour variations to scuffs, cuts, or nicks, hanging threads or missing buttons that occasionally occur during the manufacturing or delivery process. The apparel may contain irregular or mismarked size tags. The item may be missing the original retail packaging materials (such as original box or tag). New factory seconds and/or new irregular items may fall into this category. The original tags may or may not be attached. Please see the seller's listing for full details and description of any imperfections.
  • Pre-owned: An item that has been worn previously. See the seller's listing for full details and description of any imperfections.

Clothing, Shoes, Accessories: Shoes

  • New with box: A brand-new, unused, and unworn item in the original packaging (such as the original box or bag) and/or with the original tags attached.
  • New without box: A brand-new, unused, and unworn item that is not in original retail packaging or may be missing original retail packaging materials (such as the original box or bag). The original tags may not be attached. For example, new shoes (with absolutely no signs of wear) that are no longer in their original box fall into this category.
  • New with defects: A brand-new, unused, and unworn item. Possible cosmetic imperfections range from natural colour variations to scuffs, cuts, or nicks, hanging threads or missing buttons that occasionally occur during the manufacturing or delivery process. The apparel may contain irregular or mismarked size tags. The item may be missing the original retail packaging materials (such as original box or tag). New factory seconds and/or new irregular items may fall into this category. The original tags may or may not be attached. Please see the seller's listing for full details and description of any imperfections.
  • Pre-owned: An item that has been worn previously. Please see the seller's listing for full details and description of any imperfections/damage.

Clothing, Shoes, Accessories: Underwear

  • New with tags: A brand-new, unused, and unworn item in the original packaging (such as the original box or bag) and/or with the original tags attached.
  • New without tags: A brand-new, unused, and unworn item that is not in original retail packaging or may be missing original retail packaging materials (such as the original box or bag). The original tags may not be attached.

Collectables; Crafts; Dolls, Bears; Pet Supplies; Toys, Hobbies

  • New: A brand-new, unused, unopened, undamaged item. See the seller's listing for full details.
  • Used: An item that has been used previously. See the seller's listing for full details and description of any imperfections.

Industrial; Cameras; Mobile Phones; PDAs; Computers/Tablets & Networking; Electronics; Home & Garden; Musical Instruments

  • Brand New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. See the seller's listing for full details.
  • New: Never Used A new, unused item with absolutely no signs of wear. The item may be missing the original packaging, or in the original packaging but not sealed. The item may be a factory second or a new, unused item with defects. Please see the seller's listing for full details and description of any imperfections.
    • From late February, in all of these categories except Industrial, this will change to:
      Opened - never used: An item in excellent, new condition with no wear. The item may be missing the original packaging or protective wrapping, or may be in the original packaging but not sealed. The item includes original accessories. The item may be a factory second (i.e. it has a small flaw that does not affect the operation of the item such as a scratch or dent). See the seller's listing for full details and description.
  • Manufacturer refurbished: An item that has been professionally restored to working order by a manufacturer or manufacturer-approved vendor. This means the product has been inspected, cleaned, and repaired to meet manufacturer specifications and is in excellent condition. This item may or may not be in the original packaging. See the seller's listing for full details.
  • Seller refurbished: An item that has been restored to working order by the eBay seller or a third party not approved by the manufacturer. This means the item has been inspected, cleaned, and repaired to full working order and is in excellent condition. This item may or may not be in original packaging. See the seller's listing for full details.
  • Used: An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller's listing for full details and description of any imperfections.
  • For parts or not working: An item that does not function as intended and is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. See the seller's listing for full details.

Motors: Parts & Accessories

  • New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. See the seller's listing for full details.
  • New: Never Used A new, unused item with absolutely no signs of wear. The item may be missing the original packaging, or in the original packaging but not sealed. The item may be a factory second, B-ware or a new, unused item with defects. See the seller's listing for full details and description of any imperfections.
  • Remanufactured: A properly rebuilt automotive part. The item has been completely disassembled, cleaned, and examined for wear and breakage. Worn out, missing, or non-functioning components have been replaced with new or rebuilt components. It is the functional equivalent of a new part and is virtually indistinguishable from a new part. See the seller's listing for full details.
  • Used: An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller's listing for full details and description of any imperfections.
  • For parts or not working: An item that does not function as intended and is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. See the seller's listing for full details.

Movies; Music; Video Games

  • Brand New: An item that has never been opened or removed from the manufacturer's sealing (if applicable). Item is in original shrink wrap (if applicable). See the seller's listing for full details.
  • Like New: An item that looks as if it was just taken out of shrink wrap. No visible wear, and all facets of the item are flawless and intact. See the seller’s listing for full details and description of any imperfections.
  • Very Good: An item that is used but still in very good condition. No damage to the jewel case or item cover, no scuffs, scratches cracks, or holes. The cover art and liner notes are included. The VHS or DVD box is included. The video game instructions and box are included. The teeth of disk holder are undamaged. Minimal wear on the exterior of item. No skipping on CD/DVD. No fuzzy/snowy frames on VHS tape. See the seller’s listing for full details and description of any imperfections.
  • Good: An item in used but good condition. May have minor damage to jewel case including scuffs or cracks, or to the item cover including scuffs, scratches, or cracks. The cover art and liner notes are included for a CD. VHS or DVD box is included. Video game instructions are included. No skipping on CD/DVD. No fuzzy/snowy frames on VHS tape. See the seller’s listing for full details and description of any imperfections.
  • Acceptable: An item with obvious and significant wear but is still operational. May have tears or holes in VHS/DVD box. The video game instructions and box may not be included. See the seller’s listing for full details and description of any imperfections.

Tyres

  • New: A brand-new, unused tyre that has never been mounted on a vehicle.
  • Retread: A used tyre that has had its old tread professionally buffed away and replaced with new rubber tread. Retread tyres are significantly cheaper than new tyres and are widely used in the trucking, bussing, and commercial aviation industries. See the seller's listing for full details.
  • Used: A tyre that has been previously used, but remains in good working condition. The tyre may show visible signs of wear and must have at least 5/32" of tread remaining.
  • Damaged: A tyre that is not operable and may require repair or service. These tyres must have at least 4/32" of tread remaining.

Specifying your item's condition accurately lets the buyer know what to expect and helps set up a successful transaction.

Was this article helpful for you?
Related Help topics