As COVID-19 continues to affect day-to-day life, we want to help by reassuring you that all seller accounts will be protected from being downgraded for the March, April, May and June performance evaluations. For more information on other changes we're making, see our page on Additional support during COVID-19 for buyers and sellers on eBay.
You can find the full list of circumstances that result in automatic removal of a defect in our Seller performance and feedback policy.
In these circumstances, the defect will be removed from your account within 72 hours, so you won't need to contact us.
To learn how sellers are protected on eBay, read our Seller protection policy.
The transaction defect report - opens in new window or tab provides details on any defects you may have.
If the defect you received can’t be removed automatically, you can appeal it if any of the following circumstances apply:
Visit Seller Help to manage any defects or improper Feedback you received for items you've sold.