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Chat Reference: A Guide to Live Virtual Reference Services by Jana Ronan (Paperback, 2003)

About this product

About this product

Product Information

Functioning as a blueprint, this guide leads the reader through the many decisions and considerations involved in setting up a real-time reference service. Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues. How does one start a virtual reference service? What types of software are available? This comprehensive guide to live virtual services answers these and other questions. Intended as a blueprint, the book is designed to lead the reader through the many decisions and considerations involved in setting up a real-time reference service. Acclaimed expert Jana Smith Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues, such as staffing, training, and administration. Complete with five case studies from successful real-time reference services, this guide provides readers with a better understanding of real-time reference and an ability to make educated decisions on what's best for their library and their patrons.

Product Identifiers

Publisher
ABC-Clio
ISBN-13
9781591580003
eBay Product ID (ePID)
89915259

Product Key Features

Publication Year
2003
Subject
IT
Number of Pages
240 Pages
Language
English
Publication Name
Chat Reference: a Guide to Live Virtual Reference Services
Type
Textbook
Author
Jana Ronan
Format
Paperback

Additional Product Features

Country/Region of Manufacture
United States
Title_Author
Jana Ronan

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