Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description. More information at returnsreturns - opens in a new window or tab.
The Xbox Media remote just arrived recently, and so far it works great! I'll admit it's a little bit annoying that I have to point it directly at the Xbox console instead of the TV like most remotes, but not a big deal. I got this as a Christmas present for my mother, and I think she'll love it!