30 DAY MONEY BACK RETURN POLICY
If you are unhappy with your item for whatever reason, you can return it to us for a replacement, exchange or refund.
CHANGE OF MIND: If you are unhappy with your purchase and would like to return it, the item must be in its original packaging and condition, otherwise a 20% restocking fee may apply. We do not cover return shipping for change of mind purchases. A shipping fee will be deducting depending on the weight of the item for all change of mind purchases, to cover our original shipping costs. Please contact us before leaving feedback, we are happy to help you and resolve any issues you may have.
FAULTY ITEMS: Please contact us within 30 days if you have a faulty item and we will cover the return postage where necessary, we do not cover this outside 30 days of purchase. We do not cover return shipping for any faulty items outside of the 30 day time frame. We will, however, cover shipping for the replacement/repaired item. Please note, eBay will remove all purchase information after 90 days. You must have a record of proof of purchase after this time frame (Sales Record Number or Paypal Transaction ID).
ADDRESS CHANGES: If you enter the incorrect name or shipping details and the item is returned to us via Australia Post, you will be subject to a Return To Sender fee, as well as a reshipping fee (dependent on the items weight). We are not responsible for these changes if there is a mistake entered by the buyer.
INTERNATIONAL BUYERS: We accept no responsibility taken for any additional charges incurred in the buyers country of residence, EG: Customs, VAT etc. We only declare the value of the item, NOT the shipping costs. We do not ship to PO Box addresses outside of Australia. Please read the electrical information (i.e. power plug type/voltage requirements) of the item you are buying to make sure it is suitable for the country you live in, as this will be considered a change of mind purchase. If you are unsure, please send us a message via Contact Seller and we will be happy to assist you.