eBay item number:
Seller assumes all responsibility for this listing.
Does not apply
Business seller information
The Beauty Store
Dockside Outlet Centre
Item must be returned within
30 days after the buyer receives it
The buyer is responsible for return postage costs.
Return policy details
Please contact firstname.lastname@example.org to receive your Returns Order Number.
Item(s) can only be returned if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and unopened.
Item(s) must be returned within 30 days, starting from the day your item was dispatched. Please include a note stating your order number and reason for your return.
The item(s) are returned at the buyers cost and the buyer will not be reimbursed for this cost by The Beauty Store.
Return your item(s) to the below address:
The Beauty Store
Unit 2, Orchard Business Park
In the rare event of a customer receiving an item which is damaged/defective* or incorrect (which were not advertised as damaged, unpackaged or no lid) we can provide a Royal Mail Tracked Returns Label upon request, please print this label and affix it to the outside of the packaging and take to your local post office. When we have received your return, we can either offer a full refund for the goods or a replacement order.
*At the discretion of our management, we may require photographic evidence to support claims for damages.
Upon receipt of your return, The Beauty Store will issue a refund within 3-5 working days starting from the date your return is received.
Please note delivery charges are non refundable, you will be refunded the cost of the product only. (This is only applicable if you have been charged delivery, for example £1.95 for Standard UK Delivery)
However delivery charges will be refunded in the following cases:
If you bought your item in store, you can exchange it in any of our stores.
If you bought your item online, we are unable to exchange it via post. You can return the item and we will issue a refund as per our policy. You can then reorder the correct item.
If you order has been delivered incomplete, please contact The Beauty Store at email@example.com.
Refunds by law:
In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description. More information at returns - opens in a new window or tab