This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Program terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Program terms and conditions- opens in a new window or tab
The buyer is responsible for return postage costs.
Return policy details
Returning a Product
Prior to returning any Goods back to QueenB Cosmetics for any reason, you must contact QueenB Cosmetics, using the Ebay message or Ebay Returns procedure.
We only accept returns for products that are unused and in their original packaging or undamaged.
All goods returned must be securely packaged and returned in equivalent packaging in which they were received. We cannot accept returns if goods have been damaged in transit as a result of inadequate packaging.
We operate a 14 Day return policy. To be accepted for return on this basis, goods should be returned for receipt by Retro Lampshades within 14 days of dispatch. Any goods returned after 14 days as 'unwanted' or 'incorrectly ordered' may be accepted at our discretion.
The customer will be required to pay the package and postage costs for any goods returned and also have proof of postage in case the item is lost or damaged in transit as we are not liable for this.
Once we have received your returned package, and provided it is in a resalable condition, we aim to refund you within 3-5 working days.
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description. More information at returns - opens in a new window or tab.