Return policy details
You have the right to a cooling off period of seven days after the receipt of the goods during which you may cancel your order for any reason and return the goods to us for a full refund. You must inform us in writing or by email of you intention to return the goods within this seven day period and return the goods undamaged and in a re-saleable condition and in the original packaging. Buyers are responsible for paying for the returned postage costs incurred for returning the item. (This period is extended to fourteen days over the Christmas period). If the goods are faulty, you can return them to us and we will refund the full amount paid plus any returned postage costs. If any item is returned 'not called for' we reserve the right to deduct a fee. We aim to respond to any complaints within five working days, and we will endeavour to keep you informed of the progress. Your statutory rights are not affected.
Refunds by law:
In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description. More information at returns - opens in a new window or tab