This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Program terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Program terms and conditions- opens in a new window or tab
The buyer is responsible for return postage costs.
Return policy details
At Great Gear Store Limited we are proud of our exceptional level of customer service and offer a 30 day guarantee on every purchase. If you are unhappy with your purchase and in accordance with Consumer Protection regulations relating to distance selling, you may cancel your order up to 7 days from the day after you receive your goods. Any returned goods must be received by Great Gear Store Limited in their original and resalable condition [and sealed packaging where applicable].
If you invoke your right to cancel an order no charges will be made if the item is yet to be despatched. If the item has been despatched or already reached the required destination it becomes your responsibility to return the product to Great Gear Store Limited. Shipping costs incurred and originally charged as part of the initial order will not be refunded and the product must be received by Great Gear Store Limited within 14 days of receipt to qualify for a refund. It is Great Gear Store Limited policy to not pay for return shipping charges unless the Company is at fault, for example, the incorrect item has been shipped.
Any items which are returned to us in less than a resalable condition will be returned to you and your refund refused [This includes any costs incurred for returning the items]. As an example, reasons for this could include...
· Not returned in the original packaging.
· Item worn or washed.
· Pet hair or smoke odour on item.
· Irreparable damage to product or original packaging.
For hygiene reasons, we cannot accept returns on underwear, swimwear, jewellery (such as earrings) and cosmetics.
The customer is responsible for the item or items until they reach us. Great Gear Store Limited are not responsible for any parcel which is not received. For your own protection, we recommend that you use a delivery method which requires a signature upon delivery.
You must contact us before returning any item purchased from Great Gear Store Limited. Any unauthorised returns will be held by Great Gear Store Limited until you contact us to explain the reason for the return. All goods must be received by Great Gear Store Limited within 14 days of the return being authorised. Refunds will not be processed after this time scale and any returned items received after this period will be returned.
Every item supplied by Great Gear Store Limited has to reach a high standard of quality and be fit for the purpose that it is intended before being offered for sale. If you have any concerns regarding the quality of an item purchased from Great Gear Store Limited you must contact us within a reasonable time. Our Company policy regarding a 'reasonable time' is 30 days from the date of despatch.
If you receive a damaged, faulty or incorrect delivery please contact us within 48 hours of the receipt of your goods . After which we will discuss the problem with you and resolve the problem.
Under the Sale Of Goods Act you do not have a legal right to a refund, repair or replacement if you accidentally damaged the item, misused it and caused a fault, try to repair it yourself or had someone else try to repair it, which damaged the item, if you knew the item was faulty before you bought it, or if you decide that you no longer want the item. For example it's the wrong size or colour.
All authorised returns are refunded within 2 business days.
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description. More information at returns - opens in a new window or tab.