RETURNS POLICY FOR BUY-IT-NOW LISTINGS ;
We will except returns for exchange, or if necessary, a refund within 14 days of purchase, providing all goods are returned in a perfect, saleable condition in the original packing and have not been fitted or attempted to be fitted ,used or have an damage what so ever .
If a refund is deemed to be necessary it will be given on the purchase price of the item only (less 20% for administration, packing materials, labour picking and packing and restocking etc.)
Post & packing is non-refundable, although if any goods are returned owing to an error on our part, we will gladly refund your postage charges both ways.
If we sell any item with FREE P & P, that P & P is only free with the purchase - if you decide to return the item for any reason, there is no purchase, so our postage cost + VAT will not be refunded, so will be deducted from the totals sum paid.
Please contact us through ebay messages for a returns number. Do NOT return any goods without a valid returns number. Any goods returned without a return number do risk delays and verification issues.
Goods returned must be clearly labelled with full documentation, including reason for return. For bikes and larger items our Customer Service dept may arrange a collection by our courier , this collection service has a charge of £10 ( including 20% VAT ) per parcel up to a max weight of 30kg from Mainland UK, a collection day ( a time cannot be given) will be provided and someone will need to be there to hand the parcel over , if no one is in & the collection is aborted the £10 charge is made even though the item was not collected so please ensure you are in on the dedicated day, for smaller items our advice is for you to return via Royal Mail ,
All other goods are returned at the sender's expense .
Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within seven working days after the day you receive the item. Find out more about your rights as a buyer and exceptions .
RETURNS POLICY FOR ALL AUCTION LISTINGS ;
All auction listings are sold on full auction conditions which means no returns , no exchanges , no refunds , no retracted bids