We accept the following returns/warranty claims on condition that terms and conditions are met.
1. 30 Days Change-Of-Mind Returns
Every effort has been made to ensure the description and specification of the item is accurate, subject to manufacturer listing error. Buyers are required to read the descriptions and specifications carefully before making purchase.
If you decided to cancel your order before your order has been dispatched, we will issue a FULL refund provided that the cancellation request is accepted by the buyer.
If you change your mind after the item(s) has been dispatched, item(s) must be returned to us within 30 days from the day we dispatched for a refund. Item(s) must be in factory sealed and unopened condition, otherwise, the refund will include a minimum of 20% restocking fee charges. Please be advised that return postage is to be paid by buyer.
We reserve the right to refuse a refund on a Change-Of-Mind return if the item(s) is no longer in a merchantable condition.
2. DOA (Dead on Arrival) Returns
If you receive a DOA item(s) upon delivery, we will either replace a new unit for you or refund you the purchase price provided a DOA claim is made within 7 business days of the product being received.
Where possible, item(s) should be returned to us with the original, undamaged packaging including all accessories and manuals that shipped with the item(s). If any of the above item(s) is not included, we reserve the right to reject your DOA claim.
PC Byte may take up to 1-2 weeks from the time we receive the faulty item(s) to resolve your claim.
3. Warranty Returns
All products sold by PC Byte is covered by a minimum of 12 months warranty, starting from the date of purchase. Where any issue with a product can be rectified with a few easy steps, we will walk you through the process so you do not have to suffer the hassle of waiting for a return. The processing time is generally 1-2 weeks from the time we receive the faulty unit. Please be advised that return postage is to be paid by buyer. Please affix your eBay User ID or, where provided, your RA number on your returned item(s), failure to do so may delay your warranty claim.
All items we sell come with a manufacturer’s warranty. In such cases, you can contact the manufacturer directly as they may have additional expertise in diagnosing and resolving any issues with your product which PC Byte does not possess. The warranty process for certain products may also be expedited when dealing directly with the manufacturer as opposed to through an intermediary such as PC Byte.
As always, PC Byte is here to assist you with your purchase. If you require further assistance, please do not hesitate to contact us.
4. Missing item(s)
If you believe an error has been made in shipping your item, please contact us. Please understand that we have limited control over the delivery process but we will work with our couriers to ensure that you receive the product in a prompt and complete manner.
Please ensure that your postal address registered on eBay is correct. We ship all orders based on your eBay address (i.e. not the PayPal address). We are not responsible for any lost or undelivered item as a result of an incorrect shipping address. The customer is liable for any postage charges incurred to resend the returned packages.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.