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Total Quality Management by Irving J. DeToro, Arthur R. Tenner (Hardcover, 1991)

About this product

About this product

Product Information

Total Quality Management: Three Steps to Continuous Improvement lets you learn how to move beyond the 'buzzwords' of quality to capture the competitive advantage that quality improvement experts always promise but rarely deliver.... In this comprehensive book, authors Tenner and DeToro bring you proven, successful service quality improvement techniques used at leading companies worldwide.

Product Identifiers

Publisher
Pearson Education Limited
ISBN-13
9780201563054
eBay Product ID (ePID)
94825462

Product Key Features

Author
Irving J. Detoro, Arthur R. Tenner
Publication Name
Total Quality Management
Format
Hardcover
Language
English
Subject
Management
Publication Year
1991
Type
Textbook
Number of Pages
192 Pages

Dimensions

Item Height
248mm
Item Width
197mm
Item Weight
681g

Additional Product Features

Title_Author
Arthur R. Tenner, Irving J. Detoro
Country/Region of Manufacture
United Kingdom

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