This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Program terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Program terms and conditions- opens in a new window or tab
The buyer is responsible for return postage costs.
Return policy details
NOTE : Some parts will look different to the original due to manufacturers modifications and updates. If you are in any doubt as to whether you have the correct part, contact us for confirmation before returning items or leaving feedback.
We are happy to exchange or accept any returns within a 14 day period
1) You will be entitled to a full refund under the following circumstances:
The spare you received from us was faulty.
The spare you received was genuinely damaged in transit.
The spare you received was incorrect as a result of an error on our part.
You have ordered the wrong part and you wish to exchange it for the correct part*.
You decide,within 14 days of receipt, that you no longer want the part, for any reason.*
You have ordered the wrong part and would just like to return it. *
* All returned parts must be unused, unmarked, and undamaged.
2) Returns will not be accepted if the part has been used, or damaged whilst being fitted to an appliance.
3) Handling charges:
We do not impose a handling charge for returned items. Refunds are given in full, but you will have to pay the cost of the return postage.
In cases of buyer error, outgoing postage will not be refunded.
PLease note refunds can only be actioned when a copy of the purchase invoice, a brief explanation as to why the item is being returned, and your ebay user name, ID & address is included within the returned parcel.
We strongly recomend when returning any items for exchange or refund to use a tracked method of delivery to avoid any issues with lost parcels.
Appliancehelp do not accept any responsibility for returned items that are lost in transit
These terms and conditions are designed to offer clarity in the way that we trade, which is to be fair to both our customers and Appliancehelp
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description. More information at returns - opens in a new window or tab.