eBay item number:
Seller assumes all responsibility for this listing.
Business seller information
Powys Cleaning Co Ltd
Textile Express, 42 Church Street,
Item must be returned within
14 days after the buyer receives it
The buyer is responsible for return postage costs.
Return policy details
Non Fabric Orders - You may return your order for any reason within 14 days of receipt for a refund or an exchange. The item must be returned in its original packaging & condition and be fit for resale
Fabric Orders - Once an order has been cut we are unable to offer a refund. We strongly advise that you use our sampling service to make sure that the fabric is exactly what you want before you order. Alternatively, if you are not too far away, it may be worth a visit to our retail shops to view our extensive range of fabrics and trimmings.
All postage costs are the customers responsibility unless the product is found to be faulty.
Always retain a proof of postage when returning an item to us as we can not accept responsibility for items not received.
If you receive a faulty/damaged product please send us an eBay message, email us on email@example.com or phone 01691 670562 and we will do our best to resolve the problem as quickly as possible.
Cooling Off Period
All our goods are sold with a 14 day cooling off period. This is twice the time demanded by consumer law. We do this to ensure you are 100% happy with your purchase at the price you paid. i.e it is
of satisfactory quality
fit for purpose
Our view is that after 14 days our customers have taken ownership of their PRODUCT and that fair wear and tear is not a fault.
Your legal rights are not affected by this policy.
OUR OFFICE HOURS ARE MONDAY TO FRIDAY
9.00am – 3.00pm
WE AIM TO RESPOND TO ALL CORRESPONDENCE WITHIN 2 WORKING DAYS.
Refunds by law:
In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description. More information at returns - opens in a new window or tab