Nearly all of our orders are processed without incident, goods are delivered on time and work without any issues. However on occasion things do go wrong. Parcels can get mismanaged by couriers, traffic or weather can prevent deliveries arriving on time, manufacturer's specifications can be inaccurate and items can develop a faults. Our challenge is not just to provide high quality, excellent value products, but how we manage such incidents within our after sales service to you the customer. We strive to achieve excellence and simplicity in all we do, and are confident that these business ethics are why we stand out from all other on line retailers in our market. As with all new purchases, we understand that you will want to open and test your item as soon as it arrives. It's very important.