The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R and D activities in these fields. The book is written for researchers in engineering and management.
Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Date of Publication
Management & Business: General
Place of Publication
Country of Publication
Springer-Verlag Berlin and Heidelberg GmbH & Co. K