Why some patients wait longer than others remains an important question. This book is a reference for health services researchers looking for statistical tools with which to study waiting times. The book offers detailed coverage of statistical concepts and methods for the analysis and interpretation of waiting-time data. It provides analysis from health services research perspective, rather than operations management, and contains a collection of examples.
Boris Sobolev is Associate Professor in the Department of Health Care and Epidemiology at the University of British Columbia. Lisa Kuramoto is a Statistical Analyst with the Vancouver Coastal Health Services Research Institute.