A nurse is robbed at gunpoint in A and E. A factory supervisor is assaulted by assembly line staff. A secondary school girl is raped in the school cloakroom. A prison officer is stabbed by an inmate. Yearly. Monthly. Daily. Hourly. Somewhere someone has become a victim of violence. In the aftermath of these events, human suffering in the form of the acute distress of psychological trauma and posttraumatic stress disorder may follow. What can be done? THE ASSAULTED STAFF ACTION PROGRAM (ASAP) addresses this need. ASAP is a voluntary, peer-help, systems-wide crisis-intervention approach for coping with the psychological aftermath of violence. ASAP is a Critical Incident Stress Management approach that includes individual crisis counselling, group debriefings, an employee-victims' support group, employee victim family outreach and professional referrals when needed. ASAP - the most widely researched programme of its kind in the world - is associated with providing needed support to employee victims and with sharp reductions in the frequency of violence in many of the facilities where it is fielded. ASAP programmes pay for themselves by means of sustained productivity, lower medical and legal expense and reduced human suffering. This book is a step-by-step manual that shows you and your organisation how to design and field an ASAP programme for your needs.