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Conciliation in Healthcare: v. 2, Care and Practice by Anne Ward Platt, Liam Donaldson (Paperback, 2008)

About this product

About this product

Product Information

Conciliation is the term used in the National Health Service to describe a particular form of dispute resolution that is used in relation to the complaints process. Conciliation has uses beyond the resolution of complaints. It can be of value in any situation where the clinical relationship has broken down. Equally it may be used in an attempt to restore relationships as part of conflict management either within the NHS or in other organisations where conflict or disagreement exists. This concise practical guide clearly sets out the role of conciliation and dispels the many misconceptions surrounding procedures and expectations. Conciliation in Healthcare provides invaluable resources for all healthcare staff involved in complaints either from an operational strategic or academic perspective. This includes conciliators themselves and those involved in their training and staff with specific responsibilities for implementing complaints procedures both in the public and private sectors. It's also highly recommended for those who provide advocacy and support for complainants as well as those against whom complaints have been made.

Product Identifiers

Publisher
Taylor & Francis Ltd
ISBN-13
9781846190858
eBay Product ID (ePID)
96234114

Product Key Features

Author
Anne Ward Platt, Liam Donaldson
Publication Name
Conciliation in Healthcare: V. 2, Care and Practice
Format
Paperback
Language
English
Subject
Healthcare System
Publication Year
2008
Type
Textbook
Number of Pages
144 Pages

Dimensions

Item Weight
318g

Additional Product Features

Title_Author
Anne Ward Platt, Liam Donaldson
Country/Region of Manufacture
United Kingdom

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