Any way you look at it, software defects are expensive, from rework costs all the way to potential legal liability issues. In this concise volume, Robert McCann presents a business model describing a general approach to monitoring and analyzing rework costs. Once understood, this model provides explicit formulae to support an understanding of cost-benefit analysis results. Appropriate use of this model can help an organization to be more competitive in the market by growing more effective teams. It can help an organization place its products into the market quickly and cheaply while delivering products that work and sell well. It can also make it easier to achieve high ratings on ISO-9000 and SEI/CMMI process assessments, while lowering assessment costs.
Robert McCann is a staff software engineer at Lockheed Martin Aeronautics in Fort Worth, Texas. He is currently an Institute of Electrical and Electronics Engineers Certified Software Development Professional (CSDP) as well as an INCOSE Certified Systems Engineering Professional and has nearly 20 years of experience in computational physics and high-performance computing, including nine years at Princeton Plasma Physics Laboratory working in the US Department of Energy-controlled fusion program, as well as about 10 years' experience in design and development of relational databases of various kinds. Mr. McCann has a Bachelor of Arts in physics with a concentration in mathematics from Shippensburg University, a Master of Science in physics from University of Maryland, 1973 (all but dissertation 1976), a Master of Science in computer science from Southwest Texas State University, 1996, as well as a Master of Science in Computer Systems Management/Software Development Management at the University of Maryland University College, 2004.