Crucial Conversations Tools For Talking When Stakes Are High 2/E (Paperback) by Joseph Grenny, Kerry Patterson, Al Switzler, Ron McMillan (Paperback, 2011)

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By Kerry Patterson. Here’s how to instantly uplift your crucial conversations.”. Crucial Conversations. The first edition ofCrucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high.