Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst by Rick Brinkman, Rick Kirschner (Paperback, 2012)

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The classic guide to bringing out the best in people at their worst - updated with even more can't-standable people! Dealing with People You Can't Stand has been helping good people deal with bad behaviour in a positive, professional way for nearly two decades.
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