Effective Health Care Management presents the principles and criteria necessary to evaluate and enhance the quality of health care services in the NHS today. It provides an overview of health care management and health care policy, explores evidence based practice, and examines the ongoing need for management evaluation. The authors discuss the role of outcome measures, performance indicators, benchmarking, and individual performance review. They also address clinical governance, accountability and professional automy, and the problems underlying 'seamless service provision'.
Colin Palfrey (BA MA MEd PhD PGCE) is a lecturer in the School of Health Science, University of Wales. Ceri Phillips (BSc PhD) is a Reader in the School of Health Science, University of Wales. Paul Thomas (BA MSc) is an External Fellow at the University of Glamorgan.