Whether you work group stretches from here to Dubai or can easily meet in a conference room down the hall, anger and frustration are easy to come by when others don't do things your way, follow directions, or respond the way you think they should. But when emotions manage workplace relationships, the result is conflict, disengagement, and low morale. Emotional Intelligence for Managing Results in a Diverse World delivers a vel prescription for managing effectively in today's workplace: Use the dynamic principles of EQ plus insights from the author's pioneering diversity work to increase your competence in managing emotions and enhance your effectiveness in work, relationships, and life. The book also gives you the kw-how to use this approach in coaching and developing others to help them be more successful on the job.
Jorge Cherbosque, PhD, co-director of the Staff and Faculty Counseling Center at UCLA, is an active consultant whose diverse clients include the Young Presidents Organization, Target Corporation, and Wells Fargo. He is a partner in the Emotional Intelligence and Diversity Institute. Lee Gardenswartz, PhD, and Anita Rowe, PhD, are co-partners in the management consulting firm Gardenswartz & Rowe. Pioneers in the field of diversity training, they have worked with such clients as Starbucks and Harvard Medical School, and co-authored five books, including the award-winning Managing Diversity. Both are partners in the Emotional Intelligence and Diversity Institute.