The rough patch we have had for the past couple of years is only going to continue. Michael Hammer's brilliance was especially acute during tough times when people in business had to hunker down and just be plain better than the competition. His focus was on the nuts-and-bolts of how work actually gets done, showing people how to transform a business by improving the way it is run--whether it's a factory or a software company. While he worked with CEOs, much of his life was spent two and three levels down, with people who run refineries, develop new pharmaceuticals, make the packaging for food products, market financial services, deliver health care, or develop software. Hammer's mantra was, My job isn't to tell people what business they should be in, that's up to them. I simply tell them how to do it best--whether it's something as complex as software or as simple as widgets, and that means doing it differently. The central problem Hammer saw is that despite good intentions, companies don't perform at the levels they need to because the way they do things is screwed up. This book is a tool kit for how to do things right, providing its listeners with the skills to make deep and fundamental changes in how companies do their work.Given the range of people and the types of companies Hammer worked with, Faster Cheaper Better will benefit a wide range of people. It includes those at the top as well as middle managers and business professionals. Its focus on operations and process make it the ideal book t only for those who run a factory, refinery, or the customer service operation of a bank, but also people and companies engaged in creative activities--such as book publishers, software companies, and pharmaceutical firms.
Michael Hammer was one of the world's foremost business thinkers. He originated both reengineering and the process enterprise, ideas that have transformed the modern business world. Through his teaching and research, he worked with the management teams of leading companies to bring about fundamental change in their organizations. He authored several bestselling business books, including The Agenda, Beyond Reengineering, and Reengineering the Corporation, coauthored with James Champy. Time magazine included him in its first list of America's twenty-five most influential individuals. Lisa W. Hershman is the CEO of Hammer and Company, an internationally recognized business education and research firm that counts more than 75 percent of the Fortune 100 on its client list. Prior to joining Hammer and Company, she served as corporate senior vice president of operational excellence at Avnet, Inc., the world's largest B2B distributor of electronic components and computer equipment. Lisa earned her degree from Clarkson University. George K. Wilson has narrated over one hundred fiction and nonfiction audiobook titles, from Thomas L. Friedman to Thomas Pynchon, and has won several AudioFile Earphones Awards. He spent ten years in broadcast news, including for the American Forces Radio and Television Service and for rock radio in San Diego and Los Angeles. An American Academy of Dramatic Arts, West, graduate, his acting career includes stage, film, television, commercials, improvisational comedy, and stand-up. George has written and performed in over five hundred nationally syndicated short news satire features for public radio and NPR and has received a national Corporation for Public Broadcasting Gold Award for Best Public Service Program. He has also scripted and hosted corporate videos for Sony, Merck, IBM, and Price Waterhouse. He is currently working on a suspense short story collection and a thriller novel.