The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. In this guide, which includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations, Scott teaches readers how to: overcome barriers to meaningful communication; expand and enrich conversations with colleagues, friends, and family; increase clarity and improve understanding; handle strong emotions on both sides of the table.
Susan Scott maintains an international consulting practice through her firm, Fierce Conversations Inc., which provides Fierce Conversations, Fierce Leadership, and Fierce Coaching programs to CEOs and company leaders. For fourteen years, she ran think tanks and seminars for business leaders through TEC International, an organization dedicated to increasing the effectiveness and enhancing the lives of CEOS around the world. Scott has extensive experience assisting companies with mission, vision, values, leadership development, cultural transformation, strategic planning, and executive coaching.