Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance by Darlene Van Tiem, James L. Moseley, Joan C. Dessinger (Paperback, 2012)

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Subtitle Optimizing Results Through People, Process, and Organizations, Third Edition. USING HUMAN PERFORMANCE TECHNOLOGY (HPT) TO SELECT PROJECTS THAT YIELD RESULTS 111. LIST OF PERFORMANCE SUPPORT TOOLS xxiii.