Getting Past No: Negotiating with Difficult People by Roger Fisher, William Ury (Paperback, 1992)

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William Ury, co-author of the classic, 'GETTING TO YES', now presents a proven, five-step strategy for tackling the very thorniest aspect of the subject - dealing with people who won't deal. ow can you get to 'yes' when the other person says, 'no'?.