Expresso and gourmet coffee crazes are sweeping Australia. Coffee is one of the hottest commodities in the world market, second only to oil in volume of trade. While coffee shops are sprouting all over the country, the failure rate is almost 80%. That is why this book is a must read for everyone associated with the coffee business including: Proprietors, Chefs, Waiters, Suppliers to the hospitality industry, Shopping centre managers, Developers, Accountants, anyone running or contemplating starting a coffee shop. As well as being an essential guide for anyone involved in the coffee business, this book is a fascinating insight into the history of coffee and the coffee producing regions of the world. The book also includes: Coffee terms, storing whole beans, Coffee making methods and much more. The section on coffee shop operations gives a valuable guide to help ensure the success of your enterprise. For over 30 years, Michael Miltiades has worked as a writer, researcher, consultant and trainer, developing and improving management principles for the hospitality industry. He established the first restaurant school in Sydney. Michael has operated cafes and restaurants in Australia and New Zealand and is the author of a number of books including the bestselling How to Operate a Successful Cafe and Restaurant.