Time-tested techniques for avoiding 20 most common communication mistakes! This user-friendly resource for school leaders provides practical strategies for improving daily interactions with students, colleagues, parents, and the community. Each chapter presents ready-to-use tips for effective verbal and written communications. The author offers do's and don'ts for difficult situationsuincluding grief and healing and straight-talk techniques for approaching sensitive topics such as sex, gangs, and substance abuse. This revised edition features: - How-to's for dealing with natural and man-made disasters - A new chapter on differentiating communication to reach a wide audience of stakeholders - A new section on communicating with school board members
Robert D. Ramsey is a lifelong educator who has served as a leader of leaders in three award-winning school districts in two different states. His frontline experience includes positions a teacher, counselor, assistant principal, curriculum director, assistant superintendent, acting superintendent, and adjunct professor. Most recently, he has served as associate superintendent in the St. Louis Park (MN) schools, where every school has been designated by the federal government as a National School of Excellence. Ramsey is now working full-time as a freelance writer in Minneapolis.