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ITIL For Dummies by Peter Farenden (Paperback, 2012)
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About this product
Product Information
- ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects
Product Identifiers
- PublisherJohn Wiley & Sons Inc
- ISBN-139781119950134
- eBay Product ID (ePID)111479601
Product Key Features
- AuthorPeter Farenden
- Publication NameItil for Dummies
- FormatPaperback
- LanguageEnglish
- SubjectComputer Science, Management
- Publication Year2012
- TypeTextbook
- Number of Pages392 Pages
Dimensions
- Item Height233mm
- Item Width188mm
- Item Weight694g
Additional Product Features
- Title_AuthorPeter Farenden
- Country/Region of ManufactureUnited States