ITIL (R) 2011 At a Glance by John O. Long (Paperback, 2012)

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This book is an update based on the ITIL 2011 Update. "ITIL (R) 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. ITIL (R) 2011 At a Glance.