The steady, long-term success of UPS is sometimes a mystery to business observers. Founded over a century ago, UPS has been moving up, t down the Fortune 500 list. Massive in size, UPS has cultivated a family environment where promotion is almost always from within, lifetime employment is the rm and even the executives are union members. In one of the most mature of mature industries, UPS is consistently seen as a strong investment on Wall Street. What is the UPS secret sauce? In this groundbreaking book, Ron Wallace credits the unique people culture of UPS as the distinguishing factor. Ron credits this culture with giving him his start in management and helping him rise from driver to president of UPS International. Different from the typical business memoir that celebrates the leader as celebrity, Ron's book focuses on the people and simple principles that taught him the UPS way. He exhorts his fellow leaders to grow their people, t just their business plans. Ron's key takeaway comes straight from the UPS founder and Ron's inspiration, Jim Casey: Treat your people well, and the company will flourish . These simple principles can work in any company, whether or t brown is the wardrobe color.
Ron Wallace is the former President of UPS International, where he was responsible for UPS in more than 200 countries and territories with more than 60,000 people under his direction. He also served on the corporate management committee that oversaw the day-to-day operations of UPS and its 400,000 employees. In addition, he served as chairman or co-chairman of thirty-three boards of directors of highly successful companies around the world.