How does a bank misplace $42 million of its customers' money? How does a marketing company become blind to its customer complaints? How does a supplier spend millions of dollars and months of time improving its customer processing, only to be faced with throwing it all away? Leaking Money is about the unrelenting pursuit of the best results for your business and ultimately for your customers. Using stories-real life situations that cost millions in lost profits, months in lost time and untold anguish in lost human satisfaction-Brenda Crompton and Robert Hubbs take you into the heart of your own business and show you how to find the leaks. Leaking money, leaking customers, leaking opportunities.