A new way of thinking has arrived. Today's change is very different from yesterday's change. It requires flexibility, continuous learning, risk taking, and taking a new view of information and communication. A way to define the key purpose of a group and develop a master plan for performance excellence. That encourages people to come together and get excited about work. One that takes garbage men and turns them into waste management engineers. It creates a positive, well-tuned, productive organization that will develop and maintain high levels of performance. Customer service and success become the key principles. This book provides the bones that can be used to develop organizational excellence. It can be used to encourage people into participating in the journey. And finally provides the best tools and the best practices essential to a new chapter in the history of an organization. .. . much like my Joy of Cooking cookbook has become my go-to book in the kitchen; Lessons from the Flock will my go-to book when leading a business process improvement initiative. - LINDA J. BLESSING, PhD President, Linda J. Blessing PhD Executive Director Emeritus, Arizona Board of Regents .. . a practical and wise how to book to help professionals to improve their organizations using well-proven tricks of the trade ... it will allow the reader insight that takes years to gain. - CARLA CARTER President, Carla Carter & Associates NEVER WALK AWAY FROM ANOTHER SENSITIVE, DIFFICULT, OR IMPORTANT ISSUE!
Rick Durham and Lisa Hornaday are consultants, speakers, and authors. They facilitate leadership development, teamwork, and business process improvement with Fortune 500 companies, midsize and small organizations, educational institutions, and all levels of government. They have more than 30 years of experience partnering with executives, managers, and teams. Rick and Lisa have served as talent development and business process improvement leaders for several large organizations. Rick has a Master's degree in Industrial/ Organizational Psychology from the University of Tennessee at Chattanooga. Lisa has a Master's degree in Management, Human Relationship, and Organizational Behavior from the University of Phoenix.