Leveraging Lean in Healthcare: Transforming Your Enterprise into a High Quality Patient Care Delivery System by Joyce Kerpchar, George Mayzell, Charles Protzman (Paperback, 2010)

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Define the Project Phase 2. Plan the Project Phase 3. What Is the Significance of the Project?. What Is the Cost of Poor Quality?. What Is the Significance of a Data Collection Plan?. I never knew that four letters -- L E A N -- could be so powerful!