Lifescripts: What to Say to Get What You Want in 101 of Life's Toughest Situations by Stephen M. Pollan, Mark Levine (Paperback, 1996)

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Whether you're asking for a raise, confronting a backstabber, dealing with sexual harassment, firing an employee, renegotiating a loan, discussing elder care with siblings, or asking your spouse to lose weight, Lifescripts gives you the most effective approach - and the actual words - to use. Each of the 101 Lifescripts provides you with an icebreaker opener, a "pitch", and a flowchart of rejoinders to give any response, positive or negative. You'll also find strategic pointers on attitude, timing, preparation, and behavior. From a heart-to-heart chat with a friend to a boardroom confrontation with a CEO, Lifescripts provides a map to navigate successfully through the most complicated and dreaded situations you may face in your career, business, and personal life.